NBN Launches Tech Lab for Collecting Data & Resolving Connection Issues
Australia’s NBN or National Broadband Network Company has announced its new Tech Lab in order to help improve the experience of end users. The Tech Lab will be utilizing big data, graph technology, as well as machine-learning capabilities in order to help solve & map end-user connectivity issues. This Tech Lab, once complete, will be collecting as well as collating data on user experience through voluntary surveys to be handed out to end-users, allowing NBN to discover patterns in problems as well as user preferences. Also, it will integrate NBN’s current fault-reporting techniques. Apart from these, it will also be able to help determine whether faults need a visit from a field technician or they can be resolved remotely & instantly. “While for the majority, the installation experience is positive when faults do occur, NBN’s Tech Lab will help the team determine whether a fault can be dealt with remotely and immediately, or whether a field technician needs to ...