OmniChannel Contact Center Solution

Omnichannel contact center solutions are essential in providing a holistic customer experience and the very best in customer service. In an omnichannel call center, each individual customer’s preferred method of communication, across all channels, can seamlessly connect and integrate. This allows customers and agents to pick up where they left off on one channel and continue the experience on another.

FLYONIT offers extensive omnichannel contact center features for greater efficiency and productivity. Through the Live Chat & Talk plugin, agents can communicate with website visitors in real-time via chat, video, and call, ensuring continuous and personalized customer experience.

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